Frequently Asked Questions
Everything you need to know.
Can’t find your answer? Call us at 888-448-9086; our concierge team is available 24 hours a day.
Concierge & Locations
Do you travel to my home?
Yes. In-home appointments are at the heart of the Echelon concierge model. Your provider arrives at your residence with everything needed for a private, professional appointment.
Do you provide hotel appointments?
Yes. We offer discreet concierge appointments for hotel guests throughout South Florida. Just share your hotel and room details when booking.
Do you provide yacht appointments?
Yes. We can bring the Echelon experience aboard your yacht. Let us know the marina or location and timing so we can plan access and setup.
What areas do you serve?
Fort Lauderdale is our primary market. Our extended service area includes Hollywood, Dania Beach, Hallandale Beach, Aventura, Sunny Isles Beach, Miami, Miami Beach, Davie, Plantation, Weston, Boca Raton, Deerfield Beach and Pompano Beach. View the service area map.
Is there a concierge travel fee?
Concierge travel fees may apply based on location. We’ll confirm any applicable fee before your appointment is booked.
Events, Executive & VIP
Do you offer private events?
Yes. We create customized experiences for qualifying private events, including bachelorettes, birthdays, private parties, corporate and executive events, VIP gatherings and yacht experiences. Every guest receiving treatment is individually screened. Request event information.
Do you offer executive / VIP appointments?
Yes. Our Executive & VIP concierge is designed for clients who value enhanced privacy and appointments around demanding schedules. Request a VIP appointment.
Treatments
Do I need a consultation before Botox or filler?
Yes. Every treatment begins with an evaluation by a qualified medical professional, who reviews your goals, anatomy and health history to determine whether treatment is appropriate and how it should be personalized.
Who performs the treatments?
Treatments are performed by qualified, licensed medical professionals working within Echelon’s clinical framework, under the direction of our Medical Director, Dr. Eugenio Villarreal. Meet the team.
IV Hydration
How do I prepare for an IV hydration appointment?
Unless your provider advises otherwise, eat a light meal beforehand, wear clothing that allows easy access to your arm, and have a list of your medications and health conditions ready for your screening.
Are there people who shouldn’t receive IV hydration?
Yes. IV hydration may not be appropriate for people with certain heart, kidney or other medical conditions, those taking certain medications, or during pregnancy. Your provider will complete a screening and may decline treatment if it isn’t safe for you.
Booking & Payment
What payment methods do you accept?
[Confirm accepted payment methods, e.g. major credit cards and digital payments.] Our concierge team will confirm payment details when you book.
How do I book?
Call us at 888-448-9086, available 24 hours a day, email info@ealfl.com, or send a private consultation request and our concierge team will be in touch.